Focus: To engage with customers in the age of Digitalization requires instant service and ready-to-install solutions.
EVN created a service called „joulie” to target residential customers who were interested in energy solutions to achieve their personal “green” energy goals
EVN, one of Austria’s largest energy providers, selected the tiko solution to provide an automated service for joulie. This enables residential customers to configure and operate a custom energy solution package according to their specific needs. Time intensive consulting services are no longer the main focus of EVN‘s green offerings but remain a value-added service provided by its team of “energy consultants”.
Many homeowners are looking for solutions to install renewable energy generation and are truly interested in using renewable energy in an efficient way. EVN follows the trend that people want to research options to get instantaneous answers to key questions such as: what type of photovoltaic system is applicable to my house and my energy profile? What type of feed-in or usage tariffs are right for me? As a result, digitalization of consulting services is a challenge in the highly regulated and fast-changing energy industry. EVN’s goal is to make the complex and technically sophisticated solution accessible to interested people from the comfort of their home at their leisure.
tiko provides the tools and solution for EVN to create a simple-to-use, on-line configuration portal under their trusted brand. Anyone can configure by themselves a personal energy system and receive a price indication for necessary devices, installation, as well as research the optimal size of a PV and/or battery system for their household. Additional consulting services are available upon request from the experts at EVN or their local partner network. The added value and investment remain within the region or the local community as the installation services are provided by local “power partners”. Additionally, the recommended devices are dominantly manufactured domestically or in the EU. A customized smartphone App and a secure web-portal, part of the tiko energy management solution, enables the customers to control their energy system. Through the joulie App, customers can choose to optimize self-sufficiency or financial pay-back.
The tiko energy management system is designed to be open and to integrate already existing devices as well as new open-standard smart devices. The value of an open system is to be prepared for future innovation. Customers who strive to achieve energy autarchy will invest in such future innovations as smart heat pumps, storage batteries, or electric cars. Eventually, joulie can even offer flexible loads, such as boilers or air conditioners, as well as PV systems to be traded on energy markets.
With the addition of “MyStrom Smart Plugs”, tiko's energy management system can be expanded into a home automation system. Through automated or remote control of electric outlets and thermostats, it allows customers to personally set climate control and lights to desired levels.
Acceptance among existing customers has been positive especially because of tiko’s tailor-made smartphone App: joulie. Customer satisfaction is high. Downloads and usage of joulie App show that customers want to stay involved and are continuously interested in the performance of their system in partnership with EVN’s services. The App also tracks customers’ monetary savings of their energy system which typically includes photovoltaic and flexible loads. To illustrate savings, an automated analysis in the joulie App compares the tiko “Optimization Assistant” with the equivalent stand-alone system. The comparison instantaneously shows the savings; through a simple calculation, users can estimate the payback-period for the investment in their own renewable energy solution.
EVN has achieved, through regionally focused marketing events, the highest market share for newly installed PV systems in their target region. The tiko energy management system and the joulie App is an integral part of this success.